Telecom regulator TRAI introduced DND (Do Not Disturb) services mobile app on the Google Play Store and the Mobile Seva App Store to manage unsolicited commercial calls and messages. The app will soon be available for iOS users as well.
TRAI issued, “The Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2010’ in December 2010 with the objective to provide an effective mechanism for curbing Unsolicited Commercial Communications. The regulations have been framed keeping in view the interest of the customers and telemarketers while ensuring effective implementation.”
At the moment, consumers complain UCC messages and calls through 1909 (toll-free number) but the new app will make it easier to report unpleasant communications.
According to TRAI, there was a need to put in place a complaint mechanism which is easy to use by the consumer. Hence, they developed a mobile App for easy registration of UCC complaints to the service providers. The consumer can check the status of his complaint as well.